Shipping Partners

• We collaborate with trusted third-party shipping companies to deliver your orders efficiently and safely.
• Our partner shipping companies handle the transportation of your products from our warehouse to your specified delivery address.

Shipping Process

• Once your order is confirmed and processed, it will be handed over to our shipping partner for delivery.
• You will receive a shipping confirmation once your order has been dispatched.

Delivery Time

• Delivery times may vary depending on your location and the shipping method selected at checkout.
• Estimated delivery times will be provided during the checkout process.

Shipping Costs

• Shipping costs are calculated based on the weight of the products and the delivery destination.
• The total shipping cost will be displayed at checkout before you finalize your order.

Shipping Restrictions

• We currently ship to Indonesia and several other countries. Please note that we may not be able to ship to certain remote areas.

Order Tracking

• For any issues or inquiries related to shipping, please contact our customer service team.

Delays and Issues

• While we strive to deliver your orders on time, there may be delays due to unforeseen circumstances such as weather conditions, customs processing, or other logistical challenges.
• If your order is significantly delayed, please contact our customer service team for assistance.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact our customer service team immediately.
• We will work with our shipping partner to resolve the issue and ensure you receive your order or a replacement.